FAQ

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Q1: How to place an online order on our website?

Firstly, please register your personal information, which will be highly protected, on the website. Secondly, choose the items you feel interested in and click “Add to my cart” button. Thirdly, click the “go to checkout” button and fill in payment information step by step.

Q2: What should do if fail to place the order?

1) The reason why cannot successfully place the order:

First, the billing address and the delivery address are different. Second, the name of cardholder is not the same with the recipient’s. Third, guests did not correctly fill in payment information, i.e. the card number. Forth, the place (city) where you pay the bill is not the place (city) where you opened the bank account. Fifth, the money in your account is insufficient now. Sixth, an adverse payment records may lead to payment failure, etc. The last, your card was ever used by others without your permission and became a risk card.

2)How to successfully place the order?

Please put the Visa card in the first place when you place the order among all your credit cards. You may try it again through these tips. Firstly, you could try again with your own Visa Card and then you will successfully finish it. Secondly, you could use your other Visa Card to deal with this transaction, or use your family member’s (someone else you trust very much). One thing should be pointed out is the package will be sent to the person who pays the bill, for the billing address and the delivery address should be the same. Thirdly, if you are overcharged or pay the bill successfully for more than once in process of payment, please do not worry and we will send the extra money back to you.

Q3: Is my order in stock right now?

Yes, products of our website are all in stock right now. We also provide custom- made service if necessary. You can go to the page of Contact us and contact us via e-mail or LIVE CHAT if you need our help.

Q4: How is the quality of your products?

They are all in good quality, which can be guaranteed. We treat the business reputation as important as our life.

Q5: what is the Returns & Exchange Policy?

1) We will resend a new product to you or refund your money unconditionally out of poor quality or your dissatisfaction with the product. However, you need to pay the transportation expense if it is you who want to exchange the order or do not want the order because of your interest changes.

2) Please contact us by LIVE CHAT or e-mail. Our customer service representatives will show you how to deal with the process of exchange & return in a detailed way.

Q6: Are your site secure?

Of course, we processed the order through 100% secured “http” servers. Meanwhile, we won’t share your personal information for any marketing or advertising use. We only use the information for contacting you (sending you e-mails) with your permission. We will keep strictly to the Privacy Policy listed above.

Q7: How is the payment security?

Your payment is secure with us, for we have the professional payment service company that has gained the official authentication by Visa and Master Card. Even if certain situations happen you can lodge a complaint to Visa within 6 months, like wrong remittance.

Q8: How is the delivery time?

Customers could get the confirmation e-mail including the order information and tracking number within 3 working days after being dispatched, the order within 7 working days for the most part, but within 12 working days at most under special circumstances. Big cities like New York, London, etc. could get the package within 3 working days after being dispatched.

Q9: How to make sure whether I have finished the order process?

Any one way of the three could show you have successfully placed the order.
1) Money has been deducted by your bank.
2) The confirmation e-mail has been sent to your mail box.
3) You log in your account on the website and check out your order is in processing. Please remember your user name and password on the website.

Q10: How do I track my order?

The first e-mail is sent immediately after we received your payment. A shipping confirmation email will be sent when your order is shipped from our location. We will give a tracking number and the relative website to you to check the shipment status online within 3 working days. But please allow some time for the express company to update and do uploading work, which will not affect the delivery time.

Please feel free to contact our customer service if you have any questions. Of course, we will check the status for you sometimes and remind you. But it would be better for you to track the status yourself. So you can know your order clearly.

Q11: How is the discount?

We are discount outlet store. More products you purchase more benefit you will get. Please go to the page of Wholesale if you want more than 2 products.

Q12 Why your price is lower than local store?

We are able to provide a very low price but in good quality products, for being online, we can take advantages of the lower cost of operation. For example, we have no expensive stores to lease, air condition to install,cleaning fee to pay. All orders are placed online by the customer.

Q13: How to contact you if I have any questions?

Just feel free to click “Live Chat” on our website or send an e-mail to tell us your questions. If you find you cannot communicate with us online because of not on working time, you can leave a message on Live Chat. We will get back to you and reply your e-mail or message within 12 hours.

Q14: What methods of payment do you accept?

We accept Visa and Master Card. Please put the Visa card in the first place when you place the order among all your credit cards.

Q15:Can You Ship To My Country?

Yeah, no problem! We can ship to your country.
We can ship single item or large orders to *WORLDWIDE*. One thing should be pointed out is that it will be faster for shipment in bigger cities, while a little bit latter probably in smaller or remote areas, but in which customers could definitely get the order.

Q16: What are the Transportation Expenses?

It is $10 generally. But we also provide frees-shipping service for Promotional Products.

If you have any other questions, please feel free to contact us via E-mail or Live Chat. We are always ready to provide our sincere service to you!

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